Summary
Ad Store Help Center of Consumers
🛠️ Ad Store Help Center
Welcome to the Ad Store Help Center! We're here to assist you with all your questions and concerns. Please browse the topics below to find the help you need.
📦 1. Orders & Shipping
Q: How do I place an order?
A: Simply add products to your cart and proceed to checkout. You’ll need to enter your delivery details and choose a payment method.
Q: Where do you deliver?
A: We currently deliver across Nepal. Delivery charges and availability are shown at checkout.
Q: How long does delivery take?
A: Most orders are delivered within 1–3 business days depending on your location.
🔁 2. Returns & Refunds
Q: Can I return a product?
A: Yes! You can return eligible items within 3 days of delivery. Products must be unused and in original condition.
Q: How do I request a return?
A: Contact us at [email protected], and we’ll guide you through the return process.
Q: When will I get my refund?
A: Refunds are processed within 3–5 business days after we receive and inspect the returned product.
💳 3. Payments
Q: What payment methods do you accept?
A: We accept Cash on Delivery, eSewa, Khalti, bank transfers, and other local payment options.
Q: My payment failed—what should I do?
A: Please try again or contact your payment provider. If the amount was deducted but your order didn’t go through, contact us immediately.
👤 4. Account & Security
Q: Do I need an account to order?
A: No, you can order as a guest. However, creating an account allows faster checkout, order tracking, and special offers.
Q: I forgot my password. What now?
A: Click "Forgot Password" on the login page to reset your password via email.
⚠️ 5. Product Issues & Complaints
Q: The item I received is damaged. What should I do?
A: Please report the issue within 24 hours of delivery with photos. We’ll offer a replacement or refund based on our return policy.
Q: I received the wrong product.
A: Sorry! Please contact us immediately, and we’ll arrange the correct item delivery at no extra cost.
📃 6. Terms & Policies
📞 7. Still Need Help?
Feel free to reach out to us directly!
📧 Email: [email protected]
📞 Phone: +977-9803770241
📩 Live Chat: Available Sun–Fri, 10 AM to 5 PM
